Tuesday, 28 September 2010

CBA PayPas - the second response

Dear Mr Benschop,

I have again referred this matter to our Credit Card Product Team, the response is as follows:

Thank you for outlining your further concerns about the security of contactless payments, such as MasterCard PayPass. PayPass is a feature enjoyed by the majority of our customers due to the payment flexibility and convenience it provides PayPass has been designed to be as secure as other payment methods, such as magnetic stripe transactions. You will continue to be protected from liability on unauthorised transactions as long as you continue to adhere to the Conditions of Use.

We do not recommend any attempt at manipulation of your card plastic.


Commonwealth Bank
Customer Experience Consultant

Rapid Resolution Team

CBA Group Customer Relations
Group Sales & Service Support Team
Level 19, 150 George Street
Parramatta NSW 2150
P: 1800 805 605
F: 1800 028 542